Terms & Conditions
The Alabama Fire College Bookstore is a division of the Alabama Fire College.
2501 Phoenix Drive
Tuscaloosa, Alabama 35405
In-Store Purchase Return Policy
Items that are unopened and unused and are accompanied by a receipt can be returned within 30 days of purchase for a full refund, crediting the payment method used in the original transaction. Items should be returned in their original product packaging. Please retain a copy of your receipt.
Online Purchase Return Policy
Items that are unopened and unused and are accompanied by a receipt can be returned within 30 days of delivery for a full refund. Items should be returned in their original product packaging. The AFC Bookstore will pay the return shipping costs if the return is a result of our error. Your refund will be processed on the same credit card with which you purchased the item. Please retain all copies of your shipping receipt. This would include tracking numbers for proof of return delivery. We are not responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please know that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order. In order to process a return from your credit card, you will need to call us at 866-984-3545 to process your request because of our secure online shopping policy. You will need to provide your full 16 digit credit card number and your web order verification number in order to receive a refund.
We use UPS for shipping. UPS does not ship to P.O. Boxes. Any order recieved before 2pm CST will be shipped that day. Orders received after 2pm CST will be shipped on the next day. Shipping cost is calculated by the weight of the item(s). All orders over $100 will be insured. Please note that a $4.95 handling charge will be added to each order's shipping cost.
When you purchase items through our online store, we will collect your name, physical address, phone number, e-mail address and billing/shipping information, as well as credit card information. This information enables us to deliver products that you have ordered; fulfill your requests; contact you in the event of order or delivery difficulties; verify or respond to your inquiries; and deliver services and information about our products or site to you. If you make a purchase through our site, the personal information you provide (for example, name, physical address, and e-mail address) will be added to our customer database. We will never share this information with any other entity or organization. Our customer database may be used to send future communications on behalf of the Alabama Fire College and/or AFC Bookstore to you unless you specifically unsubscribe. Note: Online purchases require use of an e-mail address to process the order. If at any time you wish to unsubscribe from communications, please let us know.
Secure Online Shopping:
Because credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely. Our site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport.